Manager – Regional Key Accounts. Enterprise Business Unit

Main Purpose:
To develop and implement strategic plans to grow Enterprise sales, manage and strengthen client relationships, identify new business opportunities, and coordinate with internal teams to deliver on client expectations in order to contribute to sustaining and growing our business to achieve long-term success in the region
To increase MTN Market share through segment growth, new account (Key Prospect conversion) as well as acquisition, development & maintenance of current accounts (Key Accounts – KA and Other Buying Accounts –OBA)
Drive Growth in Fixed broadband connections & Voice [ Office internet, SME internet +Kazi bundle, Mobility services ]
Increased SME contribution to EBU Revenue growth to 35% through accelerated SME business growth and drive uptake of services in fiber & LTE /5G areas across the country
Drive growth in Converged services revenue contribution
MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Manager – Regional Key Accounts (South West and West Nile)
Reports to: Senior Manager – Indirect Sales & Partnerships
No. of Vacancies: 2

Main Job Functions:
Deliver on sales targets as aligned with company business objectives
Establish, develop, and maintain positive business and customer relationships
Identify new sales opportunities and drive acquisition and retention effort to capitalize on new opportunities.
Optimize sales and penetration into key accounts within SME and LE and Public sector
Provide superior customer service and ensuring client satisfaction
Ensure the correct products and services are delivered to customers in a timely manner

Key Performance Indicators (SMART)
Set, deliver and track sales targets as aligned with company business objectives
Develope and maintain excellent knowledge and understanding of our business, offerings, competitors, and industry.
Acquire a thorough understanding of key customer needs/and requirements and identifying new opportunities with your region.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Generate new sales using existing and potential customer networks.
Developing trust relationships with a portfolio of major clients to ensure Account retention.
Managing a portfolio of accounts to achieve long-term success
Suggest actions to improve sales performance and identify opportunities
Act as the point of contact and handle customers’ individual needs
Provide superior customer service and ensuring client satisfaction
Communicating and coordinating with internal teams to deliver solutions
Ensure the correct products and services are delivered to customers in a timely manner
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Prepare regular performance reports to management using key account metrics

Education
Bachelor’s degree in Business Management/ Engineering or computer Science
Basic understanding of telecom products and services

Work Experience
3-5 years’ experience in Account Management in a busy a large commercial enterprise
Experience in an ICT environment.
Diploma /Certificate in Cloud services, LAN/WAN technologies

Attributes and Skills Necessary Skills:
• Good negotiations and presentation skills
• Financial deal analysis calculations
• Proven work experience as a Sales account manager or Sales account executive
• Hands on experience in sales and an ability to deliver excellent customer experience
• Knowledge of CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent communication and negotiation skills
• Business acumen with a problem-solving attitude

ABOUT US
We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.