Branch Supervisor

Location: Tororo, Pallisa, Kabale and Arua
Deanline: 7th June 2025

1. Customer Care & Lead Management (Boda Logbook Satellite)
Attend to clients and those referred from all channels, capture correct KYC details.
Follow up on leads generated from all sales channels
Guide clients through the loan process and ensure quick turnaround time (TAT) Maintain excellent customer service standards and resolve in-branch queries

2. Technical Oversight
Conduct quality control checks to prevent theft, tampering, or poor placement Provide basic technical training or demos to clients if required

3. Satellite Oversight & Field Supervision
Supervise daily activities in a designated satellite location
Monitor channel performance (agent/FSO/Associations/Walk-in) lead flow, and prompt loan disbursements.
Coordinate logistics: tracker availability, documents, client visits, etc.
Act as the liaison between the satellite and main branch, ensuring targets and reports are aligned
Provide daily/weekly updates on performance, client feedback, and operational challenges

4. Branch Operational Support
Support the sales team in daily reporting, agent coordination, and tracker stock control
Escalate challenges from both the main branch and satellite promptly

Expected Competencies
Strong in customer communication and technical problem-solving
Ability to multi-task across field and in-branch roles
High level of integrity, ownership, and accountability
Basic familiarity with Excel Microsoft/Google Sheets for tracking and reporting