GPS Operations Quality Analyst

Department: GPS Tracking
Reporting to: GPS Tracking Manager
Location: Banda
Deadline: 6th June, 2025

KEY RESPONSIBILITIES
1. SIM & Tracker Validation
Verify all SIM-to-tracker pairing records in the system before and after installation.
Conduct audits on newly installed and uninstalled trackers to confirm accurate SIM pairing.

2. Data Reconciliation
Review and update legacy records to resolve unpaired or mismatched SIM cards.
Maintain a tracker-SIM reconciliation report for internal and external audit purposes.

3. Process Compliance Monitoring
Monitor technician compliance with SIM card handling and pairing procedures.
Report incidents of SIM swaps or unrecorded changes at installation points.

4. Deactivation and Reallocation Management
Validate and approve all SIM deactivation requests sent to service providers.
Ensure deactivated SIMs are removed from active tracker records.

5. Reporting & Analytics
Provide weekly and monthly reports on pairing accuracy, unpaired SIM counts, and corrective actions.
Highlight recurring issues and propose process improvements.

6. Stakeholder Coordination
Liaise with technicians, stock managers, and service providers to resolve pairing and deactivation issues.

REQUIRED QUALIFICATIONS
Minimum 2 years of experience in a Quality Analyst, Operations Analyst, or Data Audit role.
Proven experience working with large datasets and high-volume transactional data.
Proficiency in Excel, including pivot tables, lookups, conditional formatting, and error checking.
Familiarity with using Al tools and automations (such as ChatGPT, Excel Al, or Google Sheets Al plugins) to assist in data processing and validation.
Strong analytical and investigative skills with a high attention to detail.
Ability to work independently with minimal supervision in a fast-paced environment.

How to Apply: All suitably qualified and interested candidates should send their applications and up-to-date CVs  with the subject “GPS Operations Quality Analyst”