Refrigerator Technician

Work Location: Hariss International Limited – Kampala, Uganda
Division / Department: Sales & Marketing
Reports to: Field service Supervisor

Job Purpose
The refrigerator Technician is responsible for the maintenance of company fridges in the market. The goal is to ensure that the Service & maintenance for all the fridges related to the company are well maintained according to the management guidelines. That way our business can augment customer satisfaction and achieve sustainable growth.

Essential Duties and Responsibilities:
Ensure to Carry out service activities of assigned job order by the supervisor.
Ensure to always act as a company service personal in the market
Endeavor to Maintain Dignity of the Company brands.
Responsible for the cooler repair, maintenance and service work carried out by him
Should endeavor standard cleanliness and maintain Standard service level as described by the company
Ensure customer satisfaction for all the service carried out by him.
Should be able to collect and return the materials, spare parts, and tools as per his supervisor’s direction
Must complete his job orders in specified timeline and fill all necessary data in the service report book/gadget
Should maintain customer satisfaction for the service rendered to the customer
He should maintain hygiene cleanliness of all coolers in his respective market.
Endeavor to submit and update service reports within the timeline
He should make sure that he will be available all time for the field service.
Always send location time report from the market while on Duty time
Responsible to be fair and firm by applying his technical skills.
Responsible to update market scenario and new technology arrivals.
Should be in position to play as a teamwork in any environments.
Responsible to take essential Preventive measures where necessary.
Control fridge’s misuse inform and report about any discrepancies
Follow the procedure for fridges based on guidelines (rules and regulations) how to handle condition and maintenance
Performs any other tasks as per management request

Education and/or Work Experience Requirements:

A diploma in Refrigeration & Air-conditioning Engineering field or related discipline
A minimum 1-year experience in field of refrigeration service
Must know two-wheeler driving
Ability to drive and deliver set results
Ability to be customer focused
Ability to take initiative
Communication & interpersonal skills

Key Requirements:
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Equal Employment Opportunity Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Hariss International is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.